30, October 2026

Psychology Well-being and Service Quality of Elementary Teachers amid the COVID-19 Pandemic in Samal Island

VOLUME-12; ISSUE-10; OCT-2026

Author(s): 1. Darell Jay L. Gimal, 2. Apple Janica C. Laspoña, 3. Stella Mae D. Lumampoc, 4. Cornelio Jr. R. Monteroso

Authors Affiliations:

  1. Student, UM Peñaplata College, Island Garden City of Samal, Philippines

2. Student, UM Peñaplata College, Island Garden City of Samal, Philippines

3. Student, UM Peñaplata College, Island Garden City of Samal, Philippines

4. College Professor, UM Peñaplata College, Island Garden City of Samal, Philippines

DOIs:10.2015/IJIRMF/202610010     |     Paper ID: IJIRMF202610010


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This study aimed to identify which domains of psychological well-being and service quality elementary teachers perceived during the COVID-19 pandemic on Samal Island. Psychological health is a fundamental aspect of life, including work performance and workplace stress. It is well established that service quality plays an important role in an organization's performance in a competitive market, and any drop in customer satisfaction due to poor service quality is a concern. The study's respondents were elementary teachers from Angel Villarica Central School in Babak, Island Garden City of Samal. The approach of this research is descriptive-correlational, and the data were gathered by using a Likert scale. The data were analyzed using the weighted mean, Pearson Correlation Coefficient, and regression analysis after obtaining them. The findings reveal that the elementary teachers' psychological well-being was generally high, indicating that all enumerated indicators were observed among all teachers. Likewise, the service quality of elementary teachers is very high, meaning that all the indicators raised were consistently met and practiced. In addition, the results showed a significant correlation between respondents’ perceived psychological well-being and their satisfaction with the services provided by elementary teachers during the COVID-19 situation on Samal Island. Positive relations were identified as significant for respondents' service quality within the domains of psychological well-being.

Psychological well-being, Service quality, Elementary teacher, COVID-19, Pandemic

Darell Jay L. Gimal, Apple Janica C. Laspoña, Stella Mae D. Lumampoc, Cornelio Jr. R. Monteroso (2026); Psychology Well-being and Service Quality of Elementary Teachers amid the COVID-19 Pandemic in Samal Island, International Journal for Innovative Research in Multidisciplinary Field, ISSN(O): 2455-0620, Vol-12, Issue-10, Available on –   https://www.ijirmf.com/

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